You were not allowed in the casino or hotel at all without one.

The hotel tried to keep tracking of everyone wearing a mask. Better view of the highway leading into Maggie Valley at least and nothing was broke. I reported these issues in room 768 and they moved up to the 15th floor the next morning. The room had a severely cracked sink in two places, toilet paper holder was falling off of wall, lamp was broke in living room. I asked about that and none of the rooms have a creek view. We have stayed and played at this facility several times and are normally pleased with everything so hopefully this was just an anomaly.īooked creek tower room. There were very few seats available and the wait for a spot was fairly lengthy so be patient and hope you get a dealer that doesn't ruin your night with their disrespectful attitude. These were all minor issues and we still had a good time on our trip but even the service in the casino was disappointing as we had a rude team of dealers at a craps table that led us to retire for the night after 10 minutes of playing, it was our first time attempting to play craps and the dealers made it a point to embarrass us and reprimand us for our inexperience which I felt was unacceptable. We made reservations for Brio a week in advance and arrived to find they only offered a shell of their normal menu and extremely slow service.

We were also told when we made the reservation that the pool would be open when we arrived, however it was not. My wife and I arrived expecting to have a king bedroom and were given a double queen, no big deal but when we realized this, I went back down to the front desk and learned the same thing happened to our friends who were in line in front of us however they were moved to a new room and somehow we were not given the same option and told there were none available. This was the first time we have been to Harrah's Cherokee since the corona virus and knew things would be different but we were disappointed with the lack of communication and service.

Harrahs cherokee casino hotel